Dear Helen,

Welcome to Teamwork's bespoke client Portal - designed to help improve communication and transparency and to provide a single site to access information and services at any time.  We hope you will find this page useful.

Best wishes

Sally

Last updated  6/8/24 15:00hrs

Support Scheme Details

Guardian Support Scheme

Start Date:   10-3-13
Monthly Units:  26 
Unit Rate: £16.12 Charity Discounted  (usual RRP £19.00 per unit)

Quick Links

Statement of Account

IT Support Account at a glance (if prompted, click "see the latest version")

New Starter Request

Web form to request the setup of a new employee.

Departing Employee

Web form to confirm departing employee.

Short Term Credit Arrangement (1-4-24 to 31-3-25)

Bespoke Credit Arrangement

USUAL IT SUPPORT ARRANGEMENT

The following defines our "usual" support arrangement:-

• Teamwork currently purchase 26 units on our Guardian Support Scheme.
• Units paid for monthly standing order in advance (1 unit equal to 15 mins IT support).
• a generous discount is levied against the unit cost (given your Charity status).
• As IT support is provided, units are deducted (equivalent to the actual time spent).
• A Statement of Account is provided, showing the balance of units on account
• A fixed Pricelist exists for many support issues (see bottom of Statement of Account)
• unused units in any given month are rolled over into the following month, without penalty
• overspend of units are charged at the discounted rate by way of an "additional units invoice".

However, the above arrangement is now suspended until end of the short term credit arrangement, detailed below.

REASON FOR NEW CREDIT ARRANGEMENT

In the past 6 months, Teamwork have undergone a pretty massive transition in its IT infrastructure - notwithstanding ‘Project Combo' (which incorporated the O365 Migration Project; reset of WAPs and decommissioning of the Server) - which was charged as a one-off fee.

During this transition period, many additional IT jobs have been undertaken by Serendipiti that fall outside the scope of ‘project Combo’.  For example, a rebuild of multiple computers (with many of them being upgraded with components supplied by Serendipiti at no extra cost); new members of staff joining the company and needing IT equipment setting up; multiple users needing an account on multiple PC's; a clear down of the IT equipment in the Cage at Kettering; the setup of new laptops; and of course there was the work needed to accommodate Wifi for the new tenants at Corby (all to name but a few).

The consequence of this additional work on our “usual" IT support arrangement would have resulted in multiple top-up invoices - and an increase in Teamworks IT supports costs overall. However, to avoid additional charges, Serendipiti have taken the unprecedented approach of allowing an overspend on the IT support account to avoid incurring Teamwork Trust any additional IT support charges.

As a gesture of goodwill, we are happy to offer this arrangement for a period of 12 months (effective 1st April 2024) which will enable Teamwork to gain IT support on the new TEMPORARY ARRANGMENT as follows:

NEW TEMPORARY ARRANGEMENT (12 MONTH CREDIT ON IT SUPPORT)

• Teamwork can call upon Serendipiti for IT support in the usual way. A summary of all support provided will continue to appear on the Statement of Account.

• In the event that Teamwork overspend on units in any given month, Serendipiti will not charge an additional units invoice. Instead, we will keep the overspend on account, allowing it to be offset against the monthly topup of 26 units.

• Given that Teamwork purchases 26 units per month, it may mean that Teamwork starts each month with a negative balance, but it is hoped that this will clear itself over the coming months.

• Any large "proactive IT Projects" that Teamwork may have (ie. "Windows Upgrade of multiple laptops", or "supply and install of multiple laptops", will be quoted seperately and charged seperate from the Statement of Account.

We envisage that one or more of the following things will clear the overspend on account:

1. Teamwork secure funding for one of the IT Projects previously quoted. These quotes include a block of units designed to contribute to the overspend on account.
   
   
2. As Teamworks need for IT support reduces, the overspend on the account will eventually clear itself by way of the 26 units creditting the account every month.

END DATE

We will continue to run the account with a negative balance until our Financial Year end (31st March 2025).

TERMS OF ARRANGEMENT

1. Teamwork to continue purchasing 26 units by Standing Order each month (at the current rate of £16.12+VAT per unit) until the account is clear, or until the arrangement end date of 31-3-25
   
   
2. IT Projects will be charged by separate invoice (ie. the units will not deduct additional units from the Statement of Account, as this will take the Account too far overdrawn to recover).
   
   
3. A Quotation will always be provided for IT support projects - ahead of project commencement.
   
   
4. Annual renewals (such as Anti-Virus and Backup Software) will continue to be charged by separate invoice and our usual nett 30 days terms will apply.
   
   
5. This special credit arrangement will end 31st March 2025. Any overspend on the statement of account at that time will be charged by way of an "additional units invoice".
   
   
6. Upon completion of the credit arrangement, the average spend of IT support units can be reviewed, with a view to reducing the amount of monthly units Teamwork purchases for IT support.
   
   
7. Thereafter, any overspend of actual units will be charged monthly on an additional units invoice (at our discretion).

I hope the above helps clarify our offering, and that you welcome it as a gesture of good will, and as a demonstration of our commitment to helping our favourite local Charity.

Kindest regards

Sally Latimer-Boyce

How our Schemes work

Benefits of Remote Support

Remote support is included in your current monthly subscription - offering numerous benefits and making it a valuable tool for both businesses and individuals.  Here are some key advantages:

• Efficiency: Remote support allows technicians to resolve issues quickly without the need for travel,  reducing downtime and improving productivity.
• Cost-effective: By eliminating travel expenses and reducing the time needed to fix problems, remote support can significantly lower costs.
• Access to Expertise: Remote support provides access to a wide range of experts who can offer specialized knowledge and solutions
• Flexibility: Technicians can provide support from anywhere, making it easier to address issues outside of regular business hours

These benefits make remote support an essential component of modern IT strategies, helping businesses stay efficient and secure.

Downloads

Download our Services Brochure and Charity Price List.