Statements

Statements of Account


Effective 1st January 2022, your Support Statement will be available online.


The new Statements will be updated live-time (which means you will always know your account balance when budgeting for IT spend.)


When a support ticket or IT Project is resolved, you will automatically see it appear on the live Statement.

Benefits of the Online Statements


  • View your current balance live-time.
  • Save your private link to your web favorites (for ease of access).
  • Download standing order and project-related invoices.
  • Safely share the Statement link with your colleagues.
  • Statements are updated and provided free of charge to all Scheme clients.
  • Safe access to password-protected IT Inventory (uploaded upon request)



Statement of Account - Q & A

  • What is a unit?

    A unit is how we charge for IT support.


    One unit is equal to 15 minutes of IT support (so 4 units is equal to one hour).

  • What is a Buffer?

    From time to time, you may find you use more units than you have available – leaving you with a small negative balance.  To help overcome this, we will simply carry forward the negative balance into the next month – allowing your next months top-up to essentially cover the overspend.


    If the next month’s top-up quantity does not cover the overspend (or if there are three consecutive buffers in a six-month period) an additional units invoice will be sent – to bring the account back into credit.


  • What if I don't use all my units?

    Unused units will be rolled over unconditionally, without time limits or penalties (excludes Visitor Pass).


    Unused units will remain on account until you need IT Support.  Unlike traditional contracts (where payments are made even if you have not called upon IT support) - every unit purchased on our Schemes will remain creditted on your account until used for support. 

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